Terms and Conditions

By ordering any of our products, you agree to be bound by these terms and conditions. 

All personal information you provide us with or that we obtain will be handled by MayClay as responsible for the personal information; we will not sell or pass on your personal information to any third parties. 

Shipping costs and payment fees are recognised before confirming purchase. 

Returns Policy

MayClay Ceramics does not accept returns – all sales are final. 

Each handmade item is tested & inspected for faults with our quality control procedures prior to dispatch.

If your item arrives damaged or broken from shipping (which does happen from time to time) please contact us via email: admin@mayclay.com.au with photos and an explanation of the situation within 48 hours of receiving. 

We will assess case by case and replace the product for you promptly. The courier service will also need to do an assessment of the situation to process the claim. This may take time, however, you will not pay for the shipping or cost of the replacement light. 

This handmade product will always have slight variations in colour, texture and size which will not be considered as defective. When perfection offers only what’s expected it becomes less interesting and unrelatable. So our broken rules of consistency and rough edges are what makes MayClay unique and memorable while keeping the highest standard of quality. 

We’re a family business and will do everything we can to ensure our customers are satisfied and happy with our service. 

Dispatch

Depending on the item purchased - for interior wall lighting between 6 to 8 weeks.

Estimated shipping

Within Australia – 1-5 business days. 

Care instructions

MayClay ceramics are fired twice for durability and are dishwasher and Microwave safe, however please be mindful and take special care of your product to ensure thier longevity.

Treat them with kindness by hand-washing each piece.

*Not applicable to interior wall lights

Custom orders

I don’t generally take custom orders, however, if you do have any enquiries, feel free to us at admin@mayclay.com.au